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60-Day Hassle-Free Return & 24-Month Warranty Policy

We want you to be completely satisfied with your purchase. If, for any reason, you are not, you may return your eligible product within the specified return period for a refund or exchange, subject to the terms outlined below.

Applicable Products & Return Periods

AiPaper & AiPaper Mini bundles; AiPaper Reader & AiPaper Reader C
Eligible for a 60-day hassle-free return or exchange, calculated from the date of receipt.
Accessories (including styluses, protective cases, stylus tips, and other related items):
Eligible for a 7-day hassle-free return or exchange, calculated from the date of receipt.
Purchases made through channels other than our official website are not eligible for the return and exchange policy.

Return Shipping
For devices eligible returns within 60 days will be sent the return shipping label, fully prepaid by Viwoods.

Products showing signs of improper handling may not be accepted for return, including but not limited to:

Water damage
Significant battery degradation
Physical damage such as scratches, dents, cracks, or impact marks
Refund – Shipping Cost Clarification

Return Shipping Costs
Viwoods will only cover return shipping costs for devices when:
The return is requested within the applicable return period, and
The product is packaged according to our return standards and shipped using a valid return label provided by Viwoods.

For accessories, return shipping costs are non-refundable and must be borne by the customer.

Any additional costs caused by non-standard packaging or expired shipping labels will also be the customer’s responsibility.

Refund Policy
Once we receive and inspect the returned product, your refund will be processed within 7–15 business days and issued to the original payment method.

Full Refund Definition
A full refund refers to the total amount paid on our official website. Any customs duties or taxes paid directly to local authorities are non-refundable, as they are not collected by Viwoods.

Any additional costs resulting from non-standard packaging or expired shipping labels will be borne by the customer.

Warranty Policy 

We are pleased to provide you with a limited warranty of 24 months from the date of purchase.

This warranty covers any defects in materials or workmanship under normal use, ensuring your satisfaction with our products. 

Coverage:

The warranty applies exclusively to AiPaper and AiPaper Mini devices. 

Exclusions:

Please note that accessories such as styluses, protective cases, and stylus tips are not covered by this warranty. 

Warranty Period:

Your warranty is valid for 24 months, starting from the date of purchase. 

Conditions:

The warranty includes defects or malfunctions that arise despite proper use, such as:

- The device is unable to power on.

- The device crashes, or restarts, and the issue cannot be resolved through a system update. 

Exclusions from Warranty Coverage:

The warranty does not extend to damage caused by accidents, misuse, unauthorized repairs, or external factors, including:

- Damage from falls or impacts.

- Water damage to the motherboard.

- Unauthorized disassembly of the device.

- Battery damage caused by using non-official charging cables.

- Normal wear and tear of stylus tips or other consumable accessories.

- Issues that can be resolved through a system upgrade. 

Please note that cosmetic damage, such as scratches or dents, is not included in the warranty unless it is caused by a defect in materials or workmanship. 

Out-of-Warranty Service:

For products no longer covered under warranty, we are pleased to offer paid repair services or discounted replacement options, based on actual repair costs. Please do not hesitate to contact our customer service team for more information. 

Shipping Costs for Warranty Claims:

If your product requires warranty service, you are kindly responsible for covering the shipping costs to send the product to us. Viwoods will be happy to cover the return shipping costs for the repaired product. 

Please note that our warranty is honored worldwide. However, shipping fees for warranty claims may vary depending on your location, and you may need to cover any applicable duties. 

Contact Us

Should you have any questions or require further assistance regarding returns or warranty terms, please feel free to reach out to us at eustore@viwoods.com. We are always at your service and happy to assist you!

Email: eustore@viwoods.com