Informativa sulle spedizioni

At Viwoods, we are committed to efficiently delivering your products.

Shipping Locations

- To ensure faster delivery, orders within the UK will be fulfilled from either our UK warehouse. 

- Orders within the EU will be fulfilled from either our German warehouse.

Delivery Timeframes

- Shipped from the UK warehouse: Expect delivery within 3-7 business days.

- Shipped from the EU warehouse: Expect delivery within 3-7 business days.

Please note: For our customers in the UK & EU: Shipping times may increase by 1-5 business days depending on your specific location.

Please note: The above information is the delivery time for products in stock. For the delivery time of pre-sale products, please refer to the information on the checkout page.

Shipping Costs

Free shipping to the majority of countries we serve, which are:

Europe: UK, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden.

A shipping fee applies to some remote areas. Our customer service will contact you before shipment with the specific amount.

We do not currently serve the following regions: non-mainland areas such as the Canary Islands, Crete, and Jersey, etc.

Shipping Method

We prioritize partnering with renowned international courier services, including FedEx, DHL, and Royal Mail。For local distribution, we may consider employing well-regarded local delivery services, such as the national postal service. We retain the right to independently select the logistics provider and do not accept customer-specified delivery services.  

Frequently Asked Questions

Will my items be shipped together if I order more than one or add-on accessories?

Typically, items are shipped together. However, if certain products are temporarily out of stock, your order may be shipped in multiple packages. This allows us to deliver the available items to you as quickly as possible, rather than delaying the entire order.

Can I change my shipping address after placing an order?

Unfortunately, once your order has been dispatched, we cannot alter the delivery address. However, you can cancel your order within 60 minutes of placing it without any charge, and then re-order it with the correct address.

*Note: If you cancel after 60 minutes and shipping costs have been incurred, it will be your responsibility to cover the delivery fee.

Additionally, if a package is lost or undeliverable due to an incorrect address provided by you, any resulting loss will be your responsibility.

What should I do if I receive the wrong product?

Please contact our customer service immediately. We are here to assist you and aim to resolve the issue within 1-7 business days.

Please do not return it directly before reaching out to us or receiving a reply; the customer will bear the cost of return shipping if an incorrect return method is used. 

Can I get a full refund when I refused delivery?

If a package is refused after shipment for reasons not related to the product or its packaging, the customer is liable for any resulting loss or damage.

Contact Us

If you have any questions or need assistance, don’t hesitate to get in touch with us at eustore@viwoods.com