Troubleshooting
Quick help for common technical issues with your Viwoods device.
What should I do if Google services are not working on my Viwoods device?
If Google services authorization fails, activation expires, or related apps (apps that use Google account sign-in) crash or fail to sign in, follow the steps below.
Go to Settings > Play Store. Turn Google services off, then turn them back on and wait for activation to complete. Reopen the affected app to check whether it works normally.
If Google services cannot be activated, follow these steps:
If Google services have been activated but related apps still fail to sign in, crash, or do not open normally, reopen the affected app and test it again. Also confirm that Google services are currently activated.
If the issue persists, contact Viwoods Support and provide:
What should I do if my device cannot connect to Wi-Fi, a mobile hotspot, or an enterprise Wi-Fi network, or keeps disconnecting?
Turn your Viwoods device and the router off, then back on. Try connecting again.
Make sure you have selected the correct Wi-Fi network and entered the correct password.
Move your device closer to the router to improve the Wi-Fi signal, then try connecting again.
Check whether a phone, computer, or another device can connect to the same Wi-Fi network. If other devices cannot connect either, the issue may be with the network or router.
Go to Advanced Settings > WLAN, find the saved Wi-Fi network, and select Forget. Search for the network again and re-enter the password to connect.
Connect your Viwoods device to another Wi-Fi network or mobile hotspot. If it connects successfully, the issue may be related to the original Wi-Fi network.
If the connection fails, wait a moment before trying again. Avoid repeatedly connecting to and disconnecting from the same network within a short period.
If you still cannot connect after the basic checks, make sure you can enter the Wi-Fi network details correctly on your device.
If the Wi-Fi name or password contains special characters, check that you can enter them correctly using the device keyboard.
If the issue affects only one Wi-Fi network and your device connects to other networks normally, also check the settings of the affected router or network.
If you are trying to connect to a mobile hotspot, follow these steps:
If your Viwoods device connects to regular Wi-Fi networks but consistently fails to connect to one mobile hotspot, the issue may be related to that phone’s hotspot settings or the current network environment.
If you are connecting to a workplace, school, or another Wi-Fi network that requires additional authentication, first check whether it has specific sign-in or security requirements.
Some enterprise or campus networks require a username, password, certificate, or other authentication details. The connection process may differ from that of a home Wi-Fi network.
If you are unsure of the requirements, contact your organization’s network administrator for the relevant details.
If the issue persists after these steps, contact Viwoods Support for further assistance.
Why does my stylus start writing before the tip touches the screen?
If your stylus starts writing before the tip touches the screen, try these steps in order:
If the issue persists, contact Viwoods Support with your order number and a short video clearly showing the behavior.
What should I do if a third-party app does not work properly on my device?
Some third-party apps may have compatibility issues. Even if an app installs successfully, it may not open or function properly. Try these steps:
If the issue persists, contact Viwoods Support for further assistance.
What should I do if my Viwoods device is not charging properly?
If your device shows no clear sign of charging after you connect the charger, or the battery level does not increase, try these steps:
If the issue persists, contact Viwoods Support and provide photos or a video showing the charging status.
What should I do if my Viwoods device’s battery drains quickly?
Third-party apps running in the background, network connections, and frequent use of certain apps can increase battery consumption. Try these steps in order:
If the battery still drains unusually quickly after closing background apps and turning off network connections, contact Viwoods Support.
